Hi Ultimates,
Time for another weekend update! Shipments for the EU have reached the 100% milestone!
Shipping status Kickstarter rewards
The current numbers:
European Union: 100% shipped!!
North America: 56% packaged; 56% shipped
Rest of the World: 67% packaged; 27% shipped
When can I expect my Kickstarter rewards?
European Union: everything has been shipped! If you haven't seen your rewards just yet; first check your e-mail (and spam) for shipment tracking e-mail from PostNL (Dutch postal service) with reference to dUltimate dice / LEN polygon. If you do not see anything send me an e-mail at info@lenpolygon.com and please include your Kickstarter number and/or Kickstarter e-mail.
North America: As mentioned last time I'm working together with a fulfillment agency based in New Jersey with reasons explained in the previous blogpost. The packages are now at the warehouse in New Jersey. Packages will be send via DHL starting next week. You will receive a tracking notification if your package is part of this first batch!
Rest of the world: I'm sending out one or two packages per country first to check if both the paperwork for that specific country is correct and the package arrives as planned. After seeing a positive response on the tracking page I will continue sending all other packages for that country. I'm doing this check to make sure all packages arrive the way they are supposed to without any unexpected hassle.
Due to this, and the fact that I'm trying to package a lot of similar order at the same time, I don't have a good estimate for when you will receive your tracking information and when the package eventually arrives. Do know that your packages are being packed and once the first shipment for your country has passed I will prepare the paperwork and send the rest of them out soon after.
Why is it taking so long?
Please take the above information as a guideline for your dUltimate dice! In the meanwhile I thank you for your patience and want to remind you that it's just me (and my awesome wife) that are taking care of packaging and shipping during our evening hours and weekends. We're doing our absolute best 💪
Can I have a status update for my order?
I understand your excitement after what has already been such a long wait, but I must ask you all to please hold off mailing or messaging me for a status update on your order. I am most likely working on it and replying to all the messages also takes time which I could've spend packaging and shipping more dice :-) The better time to start messaging me about your order is when the shipped status for your region is at 100%. I will post a new update here about every other week.
Shipping status pre-orders & late pledges
Pre-orders and late pledges will generally be packaged and shipped immediately after all Kickstarter rewards have been shipped. Thank you once more for your patience!! ❤️
Packaging a series of unpainted versions of each of the dUltimate dice styles!
Thank you all!
Thank you for your patience! Thank you for all your great feedback after receiving your dice; I love hearing about and seeing what your adventures with this dice look like! And of course, thank you all once again for your support of the dUltimate dice project!! Even though this project still has some way to go; it's awesome to finally read so many positive messages after receiving the dUltimate dice that this project really feel so much more worth it after having been such a big part of my live for the last few years. Thank you! 🎲
Moving soon?
Or just realized that you never (re)did your survey since June 2023?
First, please check your e-mail for your PledgeBox survey and see if the rewards and shipping details are correct. If not, or if you can't figure it out, just send me an e-mail at info@lenpolygon.com with your Kickstarter backer number or Kickstarter e-mail and we can figure it out together. During the next few weeks response time will be slower because I'm mainly focusing on packing and shipping the dUltimate dice.
Keep on rolling!
-Len
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