Hi Ultimates,
Time for another update! We've been working hard on the second batch heading to towards the US warehouse. I expect that we'll finish this batch this week and hand the pallets with all those packages over to the shipping agent this week. From there it'll go via ocean freight to the US warehouse from which the distribution will take place.
Shipping status Kickstarter rewards
The current numbers:
North America: 98% packaged; 56% shipped
European Union: 100% shipped!!
Rest of the World: 100% shipped!!
When can I expect my Kickstarter rewards?
North America: for packages to US and Canada I'm working together with a fulfillment agency based in New Jersey (reasons explained in the previous blogpost). We're now packaging Batch #2 for US + Canada backers. I expect to finish this batch and hand it over to the shipping agency this week! Which would mean fulfillment from the US warehouse could start in 4-8 weeks.
European Union & Rest of World: everything has been shipped! If you haven't seen your rewards just yet; first check your e-mail (and spam) for shipment tracking e-mail from PostNL (Dutch postal service) with reference to dUltimate dice / LEN polygon. If you do not see anything send me an e-mail at info@lenpolygon.com and please include your Kickstarter number and/or Kickstarter e-mail.
Why is it taking so long?
Please take the above information as a guideline for your dUltimate dice! In the meanwhile I thank you for your patience and want to remind you that it's just me (and my awesome wife) that are taking care of packaging and shipping during our evening hours and weekends. We're doing our absolute best 💪
Can I have a status update for my order?
I understand your excitement after what has already been such a long wait, but I must ask you all to please hold off mailing or messaging me for a status update on your order. I am most likely working on it and replying to all the messages also takes time which I could've spend packaging and shipping more dice :-) The better time to start messaging me about your order is when the shipped status for your region is at 100% - and even then your package might already be underway. I will post a new update here about every other week.
Shipping status pre-orders & late pledges
Pre-orders and late pledges will generally be packaged and shipped immediately after all Kickstarter rewards have been shipped. Which is coming closer every day! Thank you once more for your patience!! ❤️
This is only a part of the second batch currently filling up our living room whilst leaving a small path to walk through and rendering our sideboard mostly inaccessible. We too want this shipped as soon as possible :-)
Once the Batch for US is packaged I'll share some review statistics and feedback with all of you!
Moving soon?
Or just realized that you never (re)did your survey since June 2023?
First, please check your e-mail for your PledgeBox survey and see if the rewards and shipping details are correct. If not, or if you can't figure it out, just send me an e-mail at info@lenpolygon.com with your Kickstarter backer number or Kickstarter e-mail and we can figure it out together. During the next few weeks response time will be slower because I'm mainly focusing on packing and shipping the dUltimate dice.
Keep on rolling!
-Len
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